Privacy Policy

Effective Date: January, 2025

Heritage Mobility values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with us, whether through our website, over the phone, or in person.

By using our services, you agree to the terms outlined in this Privacy Policy.

1 - Who We Are

Heritage Mobility is a trusted provider of rise and recline chairs and mobility solutions.

If you have questions about this policy, please contact us at:
Email: info@heritagemobility.co.uk
Phone: 0117 405 6261

2 - What Personal Information We Collect

We may collect the following information about you:

  • Identity Information: Name, title, and date of birth.

  • Contact Information: Address, email address, and phone number.

  • Payment Information: Bank details or card information for processing transactions.

  • Order Details: Details of the products and services you’ve purchased from us.

  • Health Information (if applicable): Information required for VAT exemption eligibility, which may include details about disabilities or chronic illnesses.

  • Website Usage Data: IP address, browser type, and browsing patterns when you visit our website.

3 - How We Use Your Information

We use your personal data for the following purposes:

  • To Process Orders: Managing and fulfilling your orders, including delivery and installation.

  • Customer Support: Responding to enquiries, complaints, and providing after-sales support.

  • Legal Compliance: Processing VAT exemptions and meeting legal obligations.

  • Marketing: Sending you promotional offers, newsletters, or information about products and services you may be interested in. (We will only send marketing communications if you’ve opted in.)

  • Improving Our Services: Analysing website usage to enhance our online experience and services.

4 - Sharing Your Data

We only share your data when necessary and with trusted partners, such as:

  • Service Providers: Delivery companies, payment processors, or installation specialists.

  • Legal or Regulatory Authorities: When required to comply with legal obligations.

  • Third-Party Marketing Services: If you have opted in to receive marketing communications.

We do not sell your personal data to any third parties.

5 - How We Protect Your Information

We take the security of your data seriously and use appropriate technical and organisational measures to protect it, such as:

  • Secure storage of physical and digital records.

  • Encrypted transmission of sensitive data.

  • Restricting access to personal information on a need-to-know basis.

6 - How Long We Keep Your Data

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

For tax and VAT exemption records, we are required to retain your data for at least six years.

7 - Your Rights

Under data protection laws, you have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to update or correct your data if it is inaccurate or incomplete.

  • Erasure: Request the deletion of your personal data, subject to legal and contractual obligations.

  • Restrict Processing: Limit how we process your data in certain circumstances.

  • Data Portability: Obtain your personal data in a structured, commonly used format.

  • Objection to Processing: Object to certain processing activities, such as direct marketing.

To exercise your rights, please contact us using the details provided above.

8 - Cookies and Website Tracking

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us:

  • Analyse website traffic.

  • Save your preferences for future visits.

  • Deliver relevant marketing content.

You can manage your cookie preferences in your browser settings.

9 - Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website. We recommend checking back periodically to stay informed about how we protect your data.

10 - How to Make a Complaint

If you have concerns about how we handle your personal data, please contact us first so we can address your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK:
Website: www.ico.org.uk
Phone: 0303 123 1113